Job Title: Call Center Agent 

Job Description:
We are seeking a Call Center Agent to join our team and represent the organization with professionalism and enthusiasm. This role requires handling telephonic conversations with diligence, offering prompt solutions to client inquiries, and generating quality leads while maintaining a positive brand image.

Key Responsibilities:

• Manage inbound and outbound calls efficiently, ensuring high-quality customer service and timely responses.

• Understand and analyze client requirements to offer accurate solutions and product information.

• Generate and document leads using the appropriate lead types as per company protocol.

• Build and nurture client relationships through fluent, engaging, and respectful communication.

• Maintain accurate call records and update customer interactions using the company’s cloud-based or digital systems.

• Proactively initiate conversations with a welcoming tone to ensure a positive customer experience.

• Collaborate with internal teams for process improvements based on feedback and call observations.

Skills and Qualifications:

• Previous experience as a call center agent or in a customer service-related role preferred.

• Strong verbal communication skills and the ability to handle multiple tasks during calls.

• Familiarity with telecommunication systems and call handling procedures.

• Proficient in basic computer operations and data management.

• Excellent negotiation, persuasion, and convincing skills.

• Positive attitude towards feedback and openness to continuous improvement.

Preferred Candidate:

• 0-1 years of experience in a similar role.

• Residence Location: United Arab Emirates.