Al-Futtaim Group, established in the 1930s, is one of the most diversified regional businesses in the Middle East, operating across automotive, financial services, real estate, retail, and healthcare. The group partners with over 200 global brands, including Marks & Spencer, delivering high-quality products and services across 20+ countries.

Role Overview:
The Cafe Assistant / Customer Service Associate will maintain high hospitality and fresh counter standards in the retail and F&B environment. This role involves engaging with customers, ensuring quality service, supporting sales, maintaining hygiene standards, and assisting in daily café operations.

Key Responsibilities:

• Maintain hospitality, fresh counter, and visual display standards throughout trading hours.

• Implement ‘Clean As You Go’ principles for kit, counters, and seating areas.

• Prepare and present products to customers focusing on quality, hygiene, and efficiency.

• Engage customers with product knowledge, nutritional information, deals, and upselling opportunities.

• Replenish products and manage stock, including bi-weekly counts and DEF (Date Expired Food) process.

• Monitor cold chain, frozen temperature requirements, and ensure legal compliance in food handling.

• Promote sales by educating customers about product differences, new products, and M&S offerings.

• Ensure a safe working environment, adhere to H&S procedures, and maintain store equipment.

Required Skills & Attributes:

• Friendly, engaging personality with good verbal communication skills.

• Knowledge of F&B hygiene practices; relevant certification preferred.

• Physically fit and able to stand for long hours and perform some heavy lifting.

• Team player with excellent relationship and interpersonal skills.

• Ability to meet sales targets and provide excellent customer service.

Qualifications & Experience:

• High School (Bachelor’s degree preferred).

• 4–5 years of experience in Food & Beverage (F&B) or retail environment.

• Proven ability to achieve goals, maintain hygiene standards, and handle customer interactions effectively.

Job Details:

• Position: Cafe Assistant / Customer Service Associate

• Location: Dubai, UAE

• Work Type: On-site / Full-time