Al-Futtaim Group is currently seeking a passionate and customer-focused Beauty Advisor to join its Watsons retail team in the UAE. This is a full-time, on-site position based in Dubai. The Beauty Advisor plays a vital role in driving sales by providing outstanding service and expert product knowledge in the beauty and personal care segment.

Company Overview:
Founded in the 1930s, Al-Futtaim Group is one of the most diversified privately-held regional businesses headquartered in Dubai. With more than 35,000 employees across 20+ countries, it operates in automotive, financial services, real estate, retail, and healthcare sectors. Representing over 200 global brands, the company remains driven by values of Respect, Integrity, Collaboration, and Excellence.

Role Overview:
The Beauty Advisor will be responsible for providing courteous and personalized customer service, maintaining product displays, and meeting sales goals through suggestive selling and cross-selling techniques.

Key Responsibilities:

Sales & Customer Service:

• Recommend suitable products with clear explanation of Features, Advantages, and Benefits (FAB).

• Support customers in locating and selecting products based on their preferences (brand, variant, color).

• Increase sales through upselling, cross-selling, and maximizing Average Transaction Value (ATV).

• Monitor availability and shelf-life of products, especially GOBE items.

• Ensure product security, report shoplifting or damages, and manage shelf updates.

Commercial Execution:

• Restock and maintain product displays with correct pricing and shelf tags.

• Implement and maintain visual merchandising (VM) standards.

• Promote store campaigns using marketing materials.

• Handle customer queries and resolve complaints per company guidelines.

Operational Excellence:

• Update pricing and shelf tags in a timely manner.

• Adhere to display plans and planograms.

• Ensure cleanliness and organization of the assigned area.

Team & Personal Development:

• Complete required performance and development plans (MFP, PDP).

• Actively participate in engagement and feedback initiatives (EES).

• Comply with policies on attendance, punctuality, dress code, and conduct.

Skills Required:

• Strong knowledge of the beauty/fashion industry

• Retail operations experience (inventory, visual merchandising, systems, cashiering)

• Excellent customer service skills

• Effective communicator with strong interpersonal skills

• Problem-solving mindset and initiative-taking

• Integrity and adaptability in a dynamic environment

• Team player with a proactive attitude

Qualifications & Experience:

• Education: High School Diploma or above (Degree is a plus, not essential)

• Experience: Minimum 2–4 years in a retail environment, preferably within beauty or fashion sectors

Why Join Al-Futtaim:

• Opportunity to work with a globally recognized brand portfolio

• Inclusive, diverse workplace culture

• Career development and learning opportunities

• Al-Futtaim’s core values empower employees to create meaningful customer experiences

Application Tips:
Before applying, ensure your CV reflects your experience in customer engagement, retail operations, and knowledge of beauty products. This will help you stand out and align with the company’s mission to deliver excellence.