Job Title: Assistant Service Manager

Job Description:
Guildhall is partnering with a leading global electronics/home appliance company to hire an Assistant Service Manager in Dubai. The ideal candidate will support after-sales service operations, ensure high-quality customer support, manage service teams, and improve service efficiency.

Key Responsibilities:

• Respond to customer inquiries, record complaints, and track resolutions.
• Manage service orders, coordinate service teams, and optimize workflows.
• Oversee service provider performance and ensure timely service delivery.
• Maintain spare parts inventory, schedule orders, and conduct regular stock checks.
• Analyze service data, generate reports, and support process improvements.
• Handle administrative tasks and assist in key service projects.

Requirements:

• 1-3 years of experience in customer service or service management.
• Proficiency in Excel, Word, PowerPoint, and CRM systems.
• Strong communication, problem-solving, and organizational skills.
• Technical knowledge of electronics/home appliances is a plus.
• Willingness to travel and work overtime when needed.

Salary: Competitive package offered based on experience.