Sheraton Imperial Kuala Lumpur Hotel is looking for an Assistant Sales Manager – Corporate/MICE to join their team in Dubai. The role involves maximizing revenue through effective sales techniques, maintaining guest loyalty, and promoting the brand image both internally and externally. The Assistant Sales Manager will be responsible for handling reservation requests, guest inquiries, and ensuring smooth communication between departments. This position requires a proactive individual with at least two years of relevant experience and a strong commitment to delivering exceptional customer service.

Key Responsibilities:

• Resolve guest calls, requests, or problems by collaborating with appropriate departments (Sales, Data Administration, Accounting).

• Use sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.

• Provide complimentary services or rewards (e.g., points, tickets, gift certificates) to guests for their patronage.

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

• Maintain guest records, including Marriott Rewards information.

• Perform general office duties to support the Sales & Marketing team (e.g., filing, sending emails, typing, faxing).

• Assist management in training and motivating employees and serve as a role model.

• Ensure adherence to company policies and maintain a professional and clean appearance.

• Welcome and acknowledge all guests according to company standards and address service needs.

• Work collaboratively with the team to meet common goals and respond to employee concerns.

• Ensure adherence to quality expectations and standards through monitoring performance.

Preferred Qualifications:

• High school diploma or equivalent (G.E.D.).

• At least 2 years of related work experience.

• No supervisory experience required.

• Professional demeanor with strong interpersonal skills.

Why Join Us:

• Sheraton provides a sense of belonging and connection, fostering a diverse and inclusive culture.

• Marriott International offers a global community with opportunities for career growth and development.

• Be part of a team dedicated to delivering meaningful guest experiences and achieving personal and professional success.