Abu Dhabi Commercial Bank (ADCB) is seeking an Assistant Relationship Manager to join its Retail Banking Group, focusing on partnerships, portfolio management, and customer engagement. The role supports merchant partnerships, drives value for the TouchPoints program, and ensures excellent customer service. This position is ideal for UAE Nationals with strong business development, relationship management, and analytical skills.

Key Responsibilities:

• Manage and develop client relationships, offering value-added advice and guidance.

• Support and grow the TouchPoints (TPs) program by signing up new merchants and enhancing the redemption network.

• Monitor and control customer portfolios to achieve quality, profitability, and retention goals.

• Deliver financial targets and contribute to revenue growth.

• Adhere to ADCB policies, processes, and procedures while maintaining service excellence.

• Collaborate with Risk Management teams to ensure sustainable asset growth.

• Apply ADCB service standards to provide exceptional customer service.

Requirements:

• Minimum 3 years of experience in partnerships, business development, or client-facing roles.

• Bachelor’s degree in Business, Marketing, Finance, or related field.

• Strong negotiation, communication, and analytical skills.

• Ability to interpret data and make strategic decisions.

• Proficiency in Microsoft Office, with expertise in presentations.

• Focus on delivering value and client satisfaction.

What We Offer:

• Competitive salary (AED 12,000 – AED 18,000/month) plus variable pay plans.

• Comprehensive benefits: medical insurance, life and accident insurance, paid leave, airfare, staff discounts, and education assistance.

• Flexible and remote working options (subject to eligibility).

• Learning and development opportunities including structured courses, e-learning, on-the-job training, and professional development programs.