Aster Pharmacy is seeking a highly motivated Assistant Manager – Quality Management to join their team in Dubai. This is a full-time, on-site position ideal for professionals with a strong background in healthcare quality systems. The role focuses on ensuring quality assurance, implementing SOPs, conducting audits, training staff, and maintaining compliance with regulatory standards across pharmacy operations.

🔹 Responsibilities:

• Develop and implement quality improvement initiatives, SOPs, and organizational policies

• Conduct quality audits, including service, medication safety, and regulatory compliance

• Collaborate with cross-functional teams to maintain and elevate quality standards

• Monitor and evaluate quality indicators, conduct trend analyses, and report to management

• Participate in accreditation and certification processes

• Facilitate training sessions for new hires and existing staff on quality protocols

• Handle customer complaints related to service quality and implement corrective actions

• Represent the quality team in organization-wide committees and quality initiatives

• Support the development and analysis of patient satisfaction tools

• Perform additional quality-related duties as assigned by leadership

✅ Requirements:

• Bachelor’s degree in Pharmacy, Quality Management, or a related field

• Minimum 5 years of experience in a healthcare setting

• UAE Driving License is mandatory

• Strong knowledge of quality improvement methodologies, certifications, and awards

• Familiarity with accreditation standards and healthcare audits

• Proficient in MS Office and data management tools

• Excellent analytical, organizational, and communication skills

• Ability to work independently and collaboratively

• Strong command of English (oral and written)

🌟 Benefits:

• Work in a leading healthcare brand with a vast retail network

• Opportunities for professional growth and career development

• Exposure to high-quality operations and continuous improvement systems

• Collaborative, cross-functional work environment