Landmark Digital, the digital arm of Landmark Group—a retail and hospitality leader across the Middle East, North Africa, and India—is seeking an Assistant Manager for Platinum Members. This full-time, on-site role is ideal for a fluent Arabic speaker with a passion for luxury service and relationship management. The role focuses on managing high-value Platinum members of the Landmark loyalty program, offering concierge-style services, personalized engagement strategies, and fostering long-term loyalty.

Key Responsibilities:

• Platinum Member Experience Strategy:

  • Design and implement personalized engagement strategies for high-net-worth Platinum members

  • Coordinate exclusive offers, events, and experiences in collaboration with cross-functional teams

  • Provide insights to improve the loyalty program and member satisfaction

• Concierge-Style Service Delivery:

  • Act as the main point of contact for Platinum members, resolving inquiries and offering tailored services

  • Proactively identify member needs and deliver custom solutions

  • Coordinate premium privileges, event access, and services across the GCC

• Relationship Management:

  • Maintain detailed member profiles and preferences to enhance service delivery

  • Build and strengthen long-term member relationships to drive loyalty and brand affinity

• Collaboration and Partner Engagement:

  • Work with internal teams and luxury partners to curate high-end benefits

  • Advocate for Platinum members in external and internal discussions

• Performance and Reporting:

  • Analyze and report on member engagement, satisfaction, and program success metrics

  • Present feedback and insights to senior management for continuous improvement

Requirements:

• Fluent in Arabic (mandatory)

• Proven experience in luxury retail, private banking, hospitality, or similar industries

• Strong background in managing high-net-worth individuals and delivering high-touch service

• Excellent communication, problem-solving, and relationship-building skills

• Proficiency in CRM tools and member engagement analytics

Why Join Landmark Digital?

• Be part of a tech-forward team with exposure to headless commerce, Azure Cloud, Java Spring Boot, and React

• Access continuous learning, upskilling, and team-building events

• Collaborate in a multicultural, agile environment that values innovation and employee growth