• Al Bandar Rotana & Al Bandar Arjaan by Rotana are seeking a dedicated Assistant Manager for Guest Services. The role involves creating memorable guest experiences by offering personalized service and ensuring smooth operations. The candidate will proactively resolve guest concerns, lead the Guest Services team, and help enhance the hotel’s reputation through positive guest interactions.

Key Responsibilities:

• Personally welcome guests and ensure they feel at home.

• Address guest requests and concerns with efficiency and care.

• Engage with guests throughout their stay, offering personalized experiences.

• Support and coach the Guest Services team to maintain high service standards.

• Oversee front office operations, ensuring cleanliness, efficiency, and safety.

• Enhance the hotel’s reputation by encouraging positive guest reviews.

• Collaborate with marketing to highlight exceptional guest experiences.

Required Skills / Knowledge:

• Degree in hospitality or related field.

• Previous experience in Front Office or Guest Relations within a hotel.

• Fluency in written and spoken English.

• Excellent personal presentation and problem-solving abilities.

• Computer literacy; knowledge of Opera is a plus.

• Strong communication and leadership skills.

• Ability to work well under pressure and thrive in a fast-paced environment.

Knowledge & Competencies:

• Understanding of hotel operations, guest relations, and executive club operations.

• Outgoing, approachable character with excellent customer care skills.

• Effective communication, adaptability, teamwork, and leadership.

• Strong focus on customer service and driving results.