Jumeirah Mina Al Salam is seeking a Guest Relations Assistant Manager to ensure seamless customer experiences and service excellence. This full-time, on-site role involves managing bookings, handling guest feedback professionally, and coordinating with front and back-of-house teams. The ideal candidate will have a strong hospitality background with leadership and problem-solving abilities.

Responsibilities:

• Welcome and professionally seat guests while ensuring service standards are met
• Manage guest complaints and feedback professionally, escalating as needed
• Optimize reservation bookings to maximize covers and efficiency
• Maintain expert knowledge of restaurant offerings and provide accurate order recommendations
• Handle function bookings, coordinating with FOH and BOH teams for seamless event execution
• Ensure compliance with local licensing laws and promote responsible alcohol service

Skills Required:

• 3–5 years of experience in a luxury hotel setting
• Bachelor’s degree in hospitality or relevant field
• Proficiency in Microsoft Office (Intermediate to Advanced)
• Strong problem-solving and leadership skills
• Excellent communication and customer service abilities

Company Details:
Jumeirah is a global leader in luxury hospitality, offering distinguished resorts and signature experiences across the Middle East, Europe, Asia, and Africa. Madinat Jumeirah, home to Mina Al Salam, features world-class accommodations, dining, leisure, and cultural experiences.

Benefits:

• Attractive tax-free salary (AED)
• Generous F&B benefits and reduced global hotel rates
• Healthcare, life insurance, and competitive leave packages
• Career growth opportunities within one of the most luxurious brands in hospitality