Application Support Engineer | Abu Dhabi Aviation | Abu Dhabi, UAE

Employment Type: Full-Time

Are you passionate about ensuring seamless application performance and providing top-notch technical support? Join Abu Dhabi Aviation as an Application Support Engineer, where you’ll play a key role in troubleshooting, monitoring, and enhancing business-critical applications to optimize user experience and system stability.

Key Responsibilities:

• Act as first-level support, diagnosing and resolving technical issues efficiently.

• Monitor application performance and proactively address potential disruptions.

• Collaborate with senior team members to enhance system stability and ensure continuous improvements.

• Provide end-user support, assisting in troubleshooting and resolving application-related concerns.

• Work with SQL databases (MySQL, PostgreSQL, Oracle, MS SQL Server) to optimize data performance.

• Support Linux/Windows environments, ensuring system compatibility and security.

• Utilize scripting languages (Python, Shell, PowerShell) for automation and process efficiency.

• Understand and manage API integrations, web services (REST/SOAP), and middleware solutions.

• Follow ITIL processes and use incident management tools (JIRA, ServiceNow, Zendesk) to streamline operations.

• Communicate effectively with executives, business leaders, and end-users, ensuring smooth operations.

• Stay updated on latest technologies and industry best practices to enhance support efficiency.

Requirements:

• Bachelor’s degree in Computer Science, IT, or a related field.

• 5+ years of experience in application support, end-user support, or a similar role.

• Proficiency in SQL databases (MySQL, PostgreSQL, Oracle, MS SQL Server).

• Hands-on experience with Linux and Windows environments.

• Familiarity with scripting languages (Python, Shell, PowerShell) for automation.

• Understanding of API integrations, web services (REST/SOAP), and middleware.

• Knowledge of ITIL processes and experience with incident management tools (JIRA, ServiceNow, Zendesk).

• Strong communication and customer service skills.

• Ability to work independently and manage multiple tasks effectively.

• Excellent organizational skills with the ability to handle multiple assignments efficiently.

About Abu Dhabi Aviation:

Abu Dhabi Aviation (ADA) is a global leader in aviation, offering world-class services in rotary and fixed-wing aircraft operations for both military and civilian sectors. ADA specializes in aircraft maintenance, repair, and overhaul (MRO), air cargo solutions, luxury travel, helicopter leasing, aircraft simulator training, and technical training.