Marriott International is hiring an Agent – At Your Service to work full-time at The St. Regis Dubai The Palm, Palm Jumeirah. This role focuses on delivering exceptional guest service through efficient management of the telephone switchboard, processing guest requests, and handling inquiries with professionalism and care. The Agent is responsible for ensuring clear communication, timely response to guest needs, and supporting the hotel team to maintain the highest service standards.

Responsibilities:

• Operate the telephone switchboard to answer calls promptly and efficiently

• Process guest requests including wake-up calls, call identification, and message delivery (voicemail, email, faxes)

• Receive, log, and accurately transmit messages and guest inquiries

• Record all guest requests and issues in the system and liaise with relevant departments (e.g., bell service, housekeeping) to ensure resolution

• Provide guests with information about room features, hotel amenities, and local attractions

• Assist guests with internet access and other service requests

• Report accidents, injuries, and unsafe conditions to management

• Maintain confidentiality of proprietary information and safeguard company assets

• Greet and recognize guests according to company standards, anticipate needs, and assist guests with disabilities

• Communicate clearly and professionally on the phone and in person

• Foster positive working relationships and support team objectives

• Comply with company policies, dress code, and appearance standards

• Perform other reasonable duties as assigned by supervisors

Skills and Qualifications:

• Secondary school diploma or GED equivalent

• No prior work or supervisory experience required

• Excellent communication and interpersonal skills

• Ability to work standing, walking, or sitting for extended periods

• Ability to move objects up to 10 pounds unassisted

• Commitment to Marriott’s values of diversity, inclusion, and equal opportunity employment

About Marriott International and St. Regis:
Marriott International is a global leader in luxury hospitality, with over 50 St. Regis hotels and resorts worldwide. The St. Regis brand is known for its timeless glamour and cutting-edge spirit, offering exceptional, anticipatory service including exclusive butler service. Joining Marriott and St. Regis means being part of a diverse, talented global team dedicated to delivering unforgettable guest experiences.

Work Location:
The St. Regis Dubai The Palm, Palm Jumeirah, Dubai, United Arab Emirates

Schedule:
Full-time, On-site