Job Title: Administrative Clerk

Location: DUBAI
Job Type: Full-Time

Business Unit Purpose

To enhance operational efficiency and ensure systematic coordination across departments and clients by providing administrative support that contributes to effective customer development.

Job Purpose

To deliver comprehensive administrative and clerical support to the department, ensuring accurate documentation, smooth operations, and improved efficiency that aligns with organizational goals.

Key Responsibilities

1. Customer Feedback Management

   • Act promptly on feedback related to delivery notes or incorrect data entry to ensure accurate month-end reconciliation and billing.

2. Data Validation & Entry

   • Verify ERP system data against production reports to ensure consistent and accurate documentation.

3. Office Supply Control

   • Consolidate orders for office supplies while applying cost-control measures to reduce expenditure.

4. Call Management

   • Answer incoming calls courteously, direct to the appropriate department, and ensure customer satisfaction.

5. Clerical Support

   • Perform general office tasks such as photocopying, mailing, and document management to support departmental operations.

6. Time & Attendance Support (TAAS)

   • Ensure accurate timesheet alignment for payroll by monitoring and processing staff attendance records.

7. Reporting Accuracy

   • Liaise with the reporting manager to make necessary corrections in delivery notes and production records.

8. Health & Safety Compliance

   • Follow all safety procedures to maintain a secure working environment.

Job Context

This role is essential in a department that depends heavily on ERP systems for order processing and interdepartmental coordination. The Admin Clerk plays a key role in document accuracy, system efficiency, and communication flow while supporting over 130 staff and handling more than 30 ERP orders daily.

Required Qualifications & Experience

• Education: Secondary School Certificate

• Experience:

  • Minimum 2 years in the hospitality industry

  • At least 1 year in a clerical or office administration role

• Skills:

  • Proficient in Microsoft Word, Excel, PowerPoint

  • Experience using ERP systems and timesheet tracking tools

  • Strong data entry skills and numerical proficiency

  • Excellent interpersonal and communication skills

  • High attention to detail and organizational ability