Job Title: Administrative Clerk 

Job Description:

We are looking for a detail-oriented and organized Administrative Clerk to support the Customer Development Department. This role plays a key part in maintaining efficient administrative processes, accurate data entry, and effective communication within the team and across departments. The ideal candidate will be experienced in office administration, familiar with ERP systems, and capable of handling multiple clerical tasks while ensuring a high standard of accuracy and professionalism.

Key Responsibilities:

• Respond promptly to customer feedback regarding delivery notes, incorrect entries, and other concerns to support accurate invoicing and monthly reconciliation.

• Cross-check and validate data entries against production reports for accurate documentation.

• Consolidate and place office supply orders while implementing cost-control measures for stationery.

• Manage incoming calls with professionalism, take messages, and redirect to the appropriate team members.

• Perform general clerical duties including photocopying, mailing, and document control to support departmental goals.

• Handle Time & Attendance (TAAS) processes, ensuring staff timesheets are aligned for payroll processing.

• Seek approval from the reporting manager before making corrections to delivery notes or production data.

• Maintain compliance with Health & Safety policies to ensure a secure working environment.

Job Context:

This position supports the Customer Development Department’s coordination with internal teams and clients through effective use of ERP systems. The Administrative Clerk is responsible for accurate document management, supporting outward communications, and ensuring timely and systematic workflow for administrative processes.

Daily Workload Overview:

• Process ~30 ERP orders per day

• Monitor attendance for a minimum of 134 employees

• Communicate with at least 15 EKFC staff members

• Perform 10+ general office tasks daily

Qualifications & Experience:

• Education: Secondary School Certificate

• Experience:

  • Minimum 2 years of experience in the hospitality industry

  • At least 1 year in a clerical or administrative support role

Skills & Competencies:

• Proficient in ERP systems and timesheet management

• Strong command of Microsoft Office (Word, Excel, PowerPoint)

• Excellent communication and interpersonal skills

• High attention to detail and accuracy in data entry

• Strong organizational and time management skills

• Basic numerical ability for data and report handling