About the Company

Bonmarc is a leading food solutions provider with over 30 years of industry expertise. The company operates across three core divisions:

• Manufacturing: Production of economy and premium cold cuts, ready meals, rations, and raw processing services

• Importing: Exclusive distributor of renowned global brands from Brazil, Australia, India, and Indonesia

• Exporting: Distribution of products to over 25 countries worldwide

With a strong regional and international presence, Bonmarc continues to deliver quality, reliability, and innovation in the food industry.

About the Role

We are seeking a proactive and customer-focused Admin – Customer Service Executive to join our Dubai team. This role plays a key part in ensuring smooth administrative operations while delivering outstanding customer service within the trading and food manufacturing sector.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while maintaining a strong commitment to customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a professional and timely manner

• Coordinate with internal departments (sales, production, logistics) to resolve customer concerns and ensure on-time deliveries

• Maintain accurate records of customer interactions, orders, and feedback within the CRM system

• Assist with order processing, invoicing, and delivery scheduling

• Prepare reports, manage documentation, and support day-to-day administrative tasks

• Monitor inventory levels and coordinate with logistics to ensure product availability

• Handle customer complaints professionally and escalate complex issues when required

• Support implementation of customer service policies and continuous improvement initiatives

• Collaborate closely with cross-functional teams to exceed customer expectations

Requirements

• Proven experience in customer service and administrative roles (preferably in trading or food manufacturing)

• Strong English communication skills (additional languages are an advantage)

• Proficiency in MS Office and CRM software

• Excellent organizational and multitasking abilities

• Strong attention to detail and problem-solving skills

• Ability to work under pressure and manage changing priorities

• Customer-focused and team-oriented mindset

• High school diploma required; Bachelor’s degree in Business Administration or related field is preferred

• Must be legally eligible to work in the UAE

Salary & Benefits

• Salary: AED 3,000 – 5,000 per month (inclusive of fixed allowances)

• Visa, insurance, and labour contract provided

Job Details

• Location: Dubai, UAE

• Employment Type: Full-Time

• Industry: Manufacturing / Food Industry

• Function: Administration & Customer Service

• Nationality: Open to all nationalities