Zurich Insurance, through its Zurich Workplace Solutions (ZWS) entity based in Dubai International Financial Centre (DIFC), is offering an exciting 2025 Internship Program designed for fresh graduates and recent alumni. ZWS administers the DIFC Employee Workplace Savings Plan (DEWS), a progressive end-of-service benefit system launched in 2020. This internship is an excellent opportunity to gain hands-on experience in a global, values-driven organization dedicated to meaningful, impactful work.

Interns will gain professional exposure in one of two operational tracks:

1. Customer Service Consultant Track:

• Receive training on ZWS products, services, systems, and operational tasks

• Engage with customers via phone, email, and chat platforms

• Process service requests and build lasting client relationships

• Resolve customer concerns with ownership and professionalism

• Collaborate across operational teams and adapt to evolving business needs

• Provide feedback on service improvements

Learning Outcomes:

• Strengthened communication and interpersonal skills

• Ability to multitask and work under pressure

• Improved attention to detail and problem-solving skills

• Exposure to customer-focused operations

2. Financial Operations Officer Track:

• Learn tracking and reconciliation of employer contributions

• Understand contribution allocation, discrepancy resolution, and refund processing

• Gain knowledge of SLA-compliant investment procedures

• Manage financial queries and reports

• Interact with internal teams to support financial workflows

• Comply with financial and regulatory standards

Learning Outcomes:

• Practical experience in finance and accounting operations

• Enhanced analytical thinking and attention to detail

• Customer service orientation in financial contexts

• Professional collaboration and time management

Candidate Requirements:

General Criteria:

• Must hold a valid UAE residence visa

• Open to recent graduates (within the past 12 months)

Customer Service Consultant:

• Strong communication and interpersonal skills

• Familiarity with Microsoft Office

• Eagerness to learn and grow professionally

Financial Operations Officer:

• Degree in Finance, Accounting, or related fields

• Strong analytical and problem-solving abilities

• Proficiency in Microsoft Office

• Motivation to develop and contribute

Why Join Zurich:
Zurich Insurance is committed to innovation, diversity, and a people-first approach. As an equal opportunity employer, Zurich fosters a workplace culture that values each individual’s uniqueness. Interns at Zurich have the opportunity to grow, explore their passions, and contribute to a sustainable future.

• Location: Dubai, UAE

• Schedule: Full-Time, On-site

• Remote Work: Not available

• Recruiter Contact: Asma Alrais

• Application Closing Date: 02 May 2025