Accor, a global leader in hospitality, invites candidates to join its ibis World Trade Centre hotel as a Guest Service Agent. The company values individuality and growth, providing an inclusive environment where employees can develop their careers while contributing to memorable guest experiences.

The Guest Service Agent is responsible for delivering outstanding service from guest arrival to departure, ensuring each stay is seamless and personalized. This role requires a service-focused personality and the ability to use hospitality systems like Opera.

Responsibilities:

• Welcome guests, handle check-ins and check-outs, and respond promptly to guest requests.

• Provide personalized service and actively seek opportunities to enhance guest experiences through up-selling.

• Promote hotel facilities and amenities to guests.

• Maintain professionalism and contribute positively to the vibrant team environment.

Skills & Qualifications:

• Strong service orientation; prior experience in hospitality is an advantage.

• Familiarity with Opera or similar property management systems.

• Fluency in English; proficiency in additional languages is beneficial.

Company & Culture:
Accor promotes diversity and inclusion, embracing a young, diverse, and dynamic team. The company supports continuous learning through its academies and offers employee benefits including worldwide discounts.