Job Title: Front Office Supervisor

Job Description:
We are seeking a Front Office Supervisor who will be the face of our guest services team, responsible for ensuring an exceptional arrival-to-departure experience. This role is vital to maintaining high standards of hospitality and seamless communication between departments.

Key Responsibilities:

• Welcome and assist guests in a warm, professional, and courteous manner from arrival to departure.

• Supervise Front Desk team members to ensure excellent service delivery and smooth daily operations.

• Maintain strong coordination with Guest Relations and Guest Service Agents for optimal guest satisfaction.

• Ensure guest accommodations are accurate and meet expectations upon arrival.

• Resolve guest complaints promptly, efficiently, and with empathy.

• Maintain current knowledge of hotel facilities and nearby attractions to assist guest inquiries.

• Utilize Opera Front Office System to manage check-in/check-out processes, billing, and guest profiles.

• Uphold awareness of individual guest preferences using Opera’s guest profile management system.

Skills & Qualifications:

• Minimum 1 year of supervisory experience in Front Office or similar hospitality roles.

• Proficient in Property Management Systems such as Shiji or Opera, and Microsoft Office tools.

• Fluent in English; knowledge of other languages is advantageous.

• Excellent communication, leadership, and interpersonal skills.

• Flexibility to work various shifts, including evenings, weekends, and holidays.