Job Type: Full-Time
Location: Dubai
Industry: Luxury Retail

Role Overview

Join Chalhoub Group as a Client Advisor, where you will deliver exceptional luxury retail experiences while driving individual and team sales performance. This role is focused on building lasting client relationships, promoting brand values, and creating personalized customer journeys that inspire loyalty and repeat business.

Key Responsibilities

Sales & Client Engagement

• Achieve individual and team sales targets through exceptional service and product expertise.

• Represent the brand’s values and philosophy in every customer interaction.

• Build strong, long-term relationships using clienteling techniques and personalized engagement.

• Promote the Group’s loyalty programme to drive customer acquisition and retention.

• Stay informed about product collections, fashion trends, and competitor activities.

Customer Experience

• Deliver a premium in-store and virtual shopping experience tailored to client needs.

• Assist customers with purchases, special orders, and after-sales services.

• Use omnichannel tools to connect with clients through messaging, virtual appointments, and follow-ups.

• Gather and analyze customer insights to support business decisions and future selling opportunities.

Operations & Store Excellence

• Support e-commerce fulfilment processes within established service-level timelines.

• Utilize CRM, OMS, and clienteling tools to enhance customer engagement.

• Maintain visual merchandising standards and adhere to operational procedures.

• Participate in brand activations, in-store events, and marketing initiatives.

Candidate Requirements

• Strong experience in luxury retail, preferably within jewellery or high-end fashion in the UAE.

• Excellent clienteling and relationship-building skills.

• Positive, dynamic personality with a passion for delivering exceptional service.

• Strong English communication skills; Arabic is an advantage.

• Ability to work in a fast-paced, customer-focused retail environment.

What We Offer

• Competitive benefits including healthcare, education contribution, and employee discounts.

• Learning and development opportunities with clear career progression pathways.

• Exposure to diverse brands and roles through internal mobility.

• A collaborative and inclusive culture focused on innovation and sustainability.

About the Company

Chalhoub Group has been a leading partner for luxury in the Middle East for decades, delivering retail, distribution, and marketing services across fashion, beauty, jewellery, and lifestyle sectors. With thousands of professionals across multiple countries and a strong commitment to innovation and sustainability, the Group continues to shape exceptional customer experiences across the region.