Employment Type: Full-Time
Location: Dubai, UAE
Industry: Engineering Services / Facilities Management
Gender Preference: Female
Nationality: Open

We are seeking an experienced Housekeeping Operations Manager to lead and manage large-scale housekeeping operations across multiple sites in Dubai. The ideal candidate will come from a high-volume housekeeping or Facilities Management (FM) company and demonstrate strong leadership, operational control, and service excellence.

This role requires hands-on management of manpower, service quality, client satisfaction, and compliance with UAE regulations and company standards.

Key Responsibilities

• Oversee end-to-end housekeeping operations across multiple sites (residential, commercial, hospitality, and mixed-use developments)

• Ensure service delivery meets SLAs, KPIs, and contractual requirements

• Conduct regular site inspections, audits, and quality assessments

• Manage large housekeeping manpower, including scheduling, deployment, and performance monitoring

• Coordinate closely with clients, supervisors, and internal departments to resolve operational issues

• Control operational costs, including consumables, chemicals, equipment, and machinery usage

• Ensure strict compliance with UAE labor laws, health & safety standards, and company policies

• Implement continuous improvement initiatives to enhance service quality and operational efficiency

• Prepare operational reports and performance updates for management

Requirements

• Proven experience in housekeeping operations management

• Mandatory experience with professional housekeeping or FM companies

• Strong background managing large manpower teams across multiple sites

• In-depth knowledge of:

  • Housekeeping chemicals and consumables

  • Cleaning machinery and equipment

  • Industry-standard cleaning methods and best practices

• Excellent leadership, communication, and people-management skills

• Ability to manage client relationships and service expectations professionally

• Strong organizational and problem-solving abilities

Key Competencies

• Operational excellence & quality control

• Team leadership & workforce management

• Client relationship management

• Cost control & budgeting

• Health, safety & compliance awareness

• Multisite operations management

About the Company

Big Fish is a trusted recruitment consultancy known for delivering consistent, high-quality service across the UAE and beyond. Our consultants specialize in their respective fields and maintain long-term relationships built on trust, integrity, and deep market knowledge.