Employment Type: Full-Time
Location: Dubai, UAE
Industry: Business Support Services
Job Function: B2B Account Management / Client Retention

Role Overview

Our client is seeking a driven and results-oriented B2B Renewals Manager to manage and grow an existing portfolio of business clients. The role focuses on customer retention, contract renewals, and revenue growth through strategic relationship management and upselling opportunities.

The ideal candidate will have strong commercial acumen, excellent negotiation skills, and the ability to build long-term partnerships with corporate clients in a fast-paced environment.

Key Responsibilities

• Manage the end-to-end renewal process for existing B2B clients, ensuring timely and seamless contract renewals.

• Build and maintain strong client relationships to understand business needs and identify upselling or cross-selling opportunities.

• Proactively engage clients to improve retention rates and maximize customer lifetime value.

• Collaborate with internal teams to ensure service delivery excellence and high levels of client satisfaction.

• Maintain accurate records of renewals, communications, and follow-ups using CRM systems.

• Monitor renewal pipelines and achieve or exceed monthly and quarterly renewal targets.

• Contribute to overall revenue growth and client retention strategies.

Candidate Requirements

• Proven experience in B2B sales, renewals, or account management, preferably in a service-driven or fast-paced environment.

• Strong negotiation, communication, and relationship-building skills.

• Highly organized with the ability to manage multiple accounts and deadlines simultaneously.

• Proficiency in CRM systems and Microsoft Office applications.

• Valid UAE driving license with willingness to travel for client meetings.

• Results-driven mindset with a strong focus on customer success and retention.

Why Join This Role

• Client-facing role with direct impact on revenue and business growth

• Opportunity to work with a diverse B2B client portfolio

• Dynamic and professional working environment

• Career growth within account management and commercial leadership tracks

About the Company

Talent Higher is a leading recruitment agency in the UAE, providing strategic talent solutions to organizations across multiple industries. The company offers employers access to a broad talent pool, recruitment expertise, confidentiality, and market insights. Candidates benefit from exclusive job opportunities, personalized career guidance, and comprehensive recruitment support across the UAE.