Location: Dubai, UAE
Employment Type: Full-Time
Industry: Business Support Services

We are seeking an energetic and client-focused Business Relations Associate to manage channel partners, convert leads into sales, and reactivate dormant accounts. This role plays a key part in supporting partners with UAE business setup solutions while fostering long-term relationships and ensuring outstanding customer satisfaction.

The ideal candidate will excel in partner management, sales conversion, and delivering a seamless support experience across the business setup lifecycle.

Key Responsibilities

• Achieve monthly GP targets by converting partner leads, reactivating inactive accounts, and driving revenue growth.

• Manage and nurture a portfolio of channel partners, providing tailored advice on business setup options and requirements.

• Act as a trusted advisor, delivering exceptional customer service and building strong, long-lasting partner relationships.

• Maintain accurate CRM records for leads, pipelines, and partner interactions to ensure smooth sales tracking.

• Assist partners with license applications and documentation, ensuring timely, accurate, and transparent communication.

• Leverage strong knowledge of the UAE business setup landscape to guide partners effectively and build credibility.

• Build, maintain, and grow relationships with referral networks and channel partners to enhance loyalty and performance.

• Serve as the primary point of contact for partner inquiries, escalations, and operational support.

• Provide training, product updates, and process guidance to new and existing partners.

• Ensure all agreements, profiles, and documents for onboarding new partners are completed correctly.

• Keep detailed documentation of partner activities, applications, and transactions for reporting and compliance.

Requirements

• Bachelor’s degree or equivalent.

• 1–2 years of sales or partner management experience, preferably within business setup or a related industry.

• Valid UAE driver’s license and access to own vehicle.

• Strong command of CRM tools and MS Office applications.

• Excellent communication, negotiation, and active listening skills.

• Highly organized, efficient, and able to manage multiple tasks simultaneously.

• Customer-centric mindset with strong relationship-building abilities.

• Fluency in English required; additional languages are a plus.