IHG Hotels & Resorts is seeking a Front Desk Agent to create memorable guest experiences at the InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. The role involves welcoming guests, managing bookings, assisting with inquiries, and ensuring a seamless check-in/check-out process while delivering exceptional customer service.

Key Responsibilities

• Welcome guests warmly and provide a memorable first impression.

• Acknowledge IHG Rewards Club members and returning guests.

• Handle guest bookings, payments, and check-in/check-out procedures efficiently.

• Anticipate guest needs and provide personalized recommendations.

• Act as the guests’ point of contact for inquiries, bill issues, and recommendations.

• Ensure all guest interactions are friendly, professional, and problem-solving oriented.

Skills & Requirements

• Strong communication and interpersonal skills.

• Problem-solving ability to turn guest concerns into positive experiences.

• Tech-savvy with basic computer, reading, writing, and numerical skills.

• Fluency in the local language; additional language skills are a plus.

• Customer-oriented, friendly, and approachable demeanor.

Benefits

• Competitive salary with full uniform provided.

• Room discounts and attractive hotel benefits.

• Comprehensive training and development opportunities.

• Inclusive work culture promoting wellbeing and personal growth.