Al Rostamani International Exchange, a leading provider of currency exchange and remittance services in the UAE, is seeking a detail-oriented and customer-focused Cashier to join their team. The role involves processing financial transactions—including remittances, cash, and cheques—with accuracy, efficiency, and full compliance with regulatory guidelines. The Cashier will play a key role in delivering excellent customer service, supporting operational targets, and maintaining high standards of accuracy and security.

Responsibilities

Customer Service

• Greet customers, assist with queries, and ensure a positive service experience.

• Provide services to retail and commercial customers following ARIE standards.

• Advise customers on products, services, regulations, and transaction norms.

• Reduce customer wait time and improve turnaround time.

• Direct customers to relevant departments for specific queries or special services.

Financial & Sales

• Maintain optimal profit margins on all transactions.

• Promote products through cross-selling and secure referrals.

• Convert walk-in clients into IntroCard holders.

• Identify opportunities to grow customer base and revenue per transaction.

Operations & Compliance

• Handle foreign currency, remittances, WPS, and other financial transactions with zero errors.

• Ensure cash handling follows company policies and maintain accurate cash balancing.

• Report discrepancies such as shortages or excess cash immediately.

• Follow KYC, AML, and regulatory compliance procedures diligently.

• Recommend improvements to enhance operational efficiency.

• Ensure all documentation and transaction processes comply with internal and regulatory standards.

Education & Experience

• Bachelor’s degree or equivalent in a related field.

• Minimum 2 years of experience as a cashier/teller.

• Experience handling large volumes of cash is an advantage.

Skills & Requirements

• Strong customer service and communication skills.

• Good interpersonal and quantitative skills.

• Knowledge of basic computer applications.

• Attention to detail and ability to work with accuracy.