Anantara Hotels & Resorts, a renowned global luxury hospitality brand, is hiring a Villa Host (Seasonal – 6 Months Contract) to join its prestigious property in Dubai. The Villa Host plays a critical role in delivering highly personalized, attentive, and heartfelt service to guests while ensuring exceptional standards across assigned villas. This position requires an individual who is proactive, organized, guest-oriented, and capable of managing villa operations seamlessly from arrival to departure.

Key Responsibilities

Guest Service & Experience

• Deliver personalized and exceptional guest service, anticipating needs and exceeding expectations.

• Handle check-in, check-out, upselling, and daily operations in coordination with the Front Office.

• Greet guests on arrival, perform welcome rituals, offer drinks, and introduce villa and resort facilities.

• Facilitate VIP arrivals, including airport meet-and-greet if required.

• Address guest requests such as laundry, unpacking, special amenities, excursions, and dining arrangements.

• Coordinate with various departments to fulfill guest needs promptly and professionally.

• Prepare menus, take advance orders, and liaise with in-room dining and restaurant teams.

• Assist guests with purchases, currency exchange, reservations, and travel-related arrangements.

Villa Operations & Housekeeping Coordination

• Maintain villa cleanliness, amenities, minibar, private cellar, linens, and setup based on guest preferences.

• Prepare mise-en-place in pantries and villas to ensure operational efficiency.

• Monitor villa readiness for arrivals, ensuring amenities like fruit platters, beverages, towels, and VIP setup are in place.

• Coordinate bed setup, baby cots, rollaway beds, and turndown service.

• Ensure proper maintenance and report any health or safety hazards to supervisors.

Administrative & Operational Duties

• Maintain logbooks and follow daily briefings for arrivals, departures, and important updates.

• Ensure documentation such as registration cards, vouchers, and guest requests are accurately processed.

• Conduct villa checks prior to arrival, during stay, and post-departure to ensure completeness and guest satisfaction.

• Manage minibar postings, laundry valet services, and billing coordination with Front Desk.

• Attend training sessions to enhance skills and support a multi-functional work environment.

Professional Conduct

• Maintain outstanding personal grooming and professional behavior.

• Uphold company values, promote harmonious teamwork, and represent Anantara positively.

• Suggest improvements and contribute to enhancing guest experiences.

Skills & Requirements

• Minimum 1 year of experience as a Butler or Villa Host in a luxury resort or hotel.

• Excellent communication skills; fluency in English is mandatory (additional languages are an advantage).

• Friendly, outgoing, and service-oriented personality.

• Strong decision-making skills with the ability to work independently and handle responsibilities efficiently.

• Proactive, resourceful, highly organized, and attentive to detail.