Mashreq is one of the leading financial institutions in the UAE, offering innovative banking solutions across retail, corporate, and investment segments. With a strong commitment to customer service and digital banking, Mashreq empowers its employees to deliver excellence, develop professional skills, and achieve meaningful career growth in the financial sector.

Position Summary:

The Senior Relationship Officer in the Injaz – Retail Banking Group is responsible for driving sales, achieving individual and team targets, and delivering superior customer service. This role focuses on telesales, cross-selling banking products, and ensuring efficient execution of campaigns while maintaining the highest standards of customer experience.

Key Responsibilities:

• Achieve monthly sales targets, both individually and as part of the team.

• Execute telesales activities aimed at meeting and exceeding sales objectives.

• Develop and implement telesales strategies and set challenging sales targets.

• Monitor, evaluate, and measure performance to ensure top productivity and efficiency.

• Drive cross-selling efforts across relevant banking products.

• Maintain high standards of service quality and compliance.

• Collaborate with team members and management to optimize customer engagement and campaign effectiveness.

Qualifications & Skills Required:

• Proven experience in retail banking, telesales, or customer relationship management.

• Strong communication and interpersonal skills.

• Target-oriented with the ability to achieve challenging sales goals.

• Proficiency in CRM systems and Microsoft Excel.

• Ability to work effectively in a team and adapt to dynamic business environments.

• Knowledge of banking products and services is preferred.

Benefits & Perks:

• Opportunity to work with a leading UAE bank.

• Professional development and training programs.

• Competitive compensation and performance incentives.

• Exposure to retail banking operations and customer engagement strategies.