Mashreq, one of the UAE’s leading financial institutions, is seeking a dynamic and results-driven Relationship Manager – Business Banking to manage and grow its portfolio of Small Enterprise (SE) clients. This full-time, on-site position offers the opportunity to build meaningful business relationships, generate new leads, and drive financial growth by providing innovative banking solutions tailored to client needs.

Responsibilities:

• Manage a portfolio of existing Small Enterprise (SE) clients, ensuring high service standards and relationship continuity.

• Originate new SE relationships through active business development in branch communities and networking.

• Meet assigned financial and non-financial targets, covering both borrowing and non-borrowing customer segments.

• Proactively source new-to-bank customers and manage the onboarding process seamlessly.

• Identify opportunities for up-selling, cross-selling, and deep-selling of Mashreq’s suite of financial products.

• Conduct KYC reviews, monitor portfolio quality, and ensure adherence to compliance, due diligence, and anti–money laundering policies.

• Work closely with internal teams to provide comprehensive banking solutions to clients.

• Identify and recommend clients eligible for upgrades to the Middle Enterprise (ME) category based on financial profiling and business needs.

• Maintain accurate customer records and ensure effective CRM management.

Required Skills and Qualifications:

• Bachelor’s degree in Business, Finance, or a related field (Master’s degree preferred).

• Proven experience in relationship management, business banking, or SME client servicing within the banking sector.

• Strong knowledge of SME banking products, credit assessment, and compliance procedures.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to meet targets and deliver customer-focused solutions.

• Strong analytical, organizational, and problem-solving abilities.

• Proficiency in CRM systems and Microsoft Office tools.

• Familiarity with UAE banking regulations and market dynamics.

About the Company:
Founded in 1967, Mashreq is one of the oldest and most innovative banks in the UAE, recognized for its commitment to excellence, technology-driven services, and customer-centric approach. With a strong presence across the Middle East and beyond, Mashreq offers a wide range of financial products, including personal, business, and corporate banking solutions. The bank continues to lead the way in digital transformation, empowering clients to achieve their financial goals through innovation and trusted expertise.