Jumeirah, a global leader in luxury hospitality, is hiring a Reservations Agent for Zabeel House The Greens. This temporary, on-site role involves managing guest reservations, responding to inquiries, and maintaining high standards of service in a luxury 5-star environment.

Key Responsibilities:

• Respond to guest emails within 24 hours, prioritizing booking-related queries.

• Answer phone calls promptly (within 3 rings) with professional greetings following IFH & LQA standards.

• Gather and update guest details (repeat guests, contact info, passport copies, flight details, preferences) in Opera.

• Ensure professional email and telephone etiquette at all times.

• Review reservation correspondence for special instructions and relay information to relevant departments.

• Communicate last-minute booking changes, cancellations, or additional information promptly to appropriate departments.

Requirements & Qualifications:

• 2–3 years of experience in a similar role within a luxury 5-star hotel.

• Proficiency in Microsoft Office (Intermediate level).

• Strong problem-solving, leadership, and team management skills.

• Excellent communication, professional etiquette, and attention to detail.

Benefits:

• Attractive tax-free salary paid in AED.

• Generous F&B benefits and reduced hotel rates globally.

• Accommodation, flights home, health care, and life insurance.

• Functional incentives and other employee benefits.