Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, is seeking a Guest Services Executive for the Telecommunications Department at Zabeel House The Greens. This role ensures seamless communication services for guests, manages calls, faxes, and messages, and contributes to a superior guest experience in a modern, design-led lifestyle property.

Key Responsibilities:

• Answer incoming and outgoing calls promptly, professionally, and according to departmental standards.

• Assist guests with requests, redirect to appropriate departments, and follow up for satisfaction.

• Handle emergencies efficiently, ensuring guest safety and satisfaction.

• Attend daily briefings and escalate guest satisfaction issues to senior staff.

• Manage guest requests and reports through Service One and HotSOS.

• Ensure accurate shift handovers and maintain records of all activities.

• Record and manage wake-up calls, update information boards, and print in-house guest lists.

• Maintain accurate and up-to-date data for reporting purposes.

Candidate Requirements:

• 2–3 years of experience in a five-star hotel.

• Strong problem-solving, leadership, and team management skills.

• Proficiency in Microsoft Office (Intermediate level).

• Project management skills and the ability to handle multiple tasks in a fast-paced environment.

Salary & Benefits:

• Attractive tax-free salary, paid in AED.

• Generous F&B benefits and reduced hotel rates across Jumeirah properties worldwide.

• Accommodation, flights home, life insurance, functional incentives, and excellent leave and healthcare packages.

Contract Details:

• Type: Full-time

• Workplace: On-site, Dubai, UAE