Accor is a global leader in hospitality, offering enriching experiences for guests across diverse destinations. We are seeking a Front Office Intern for our Dubai property to support front desk operations, deliver exceptional guest service, and maintain overall efficiency in line with hotel standards. This is a full-time, on-site internship designed for individuals passionate about hospitality and eager to develop professional skills.

Key Responsibilities:

• Welcome guests with a professional and friendly demeanor to ensure a positive first impression.

• Assist with check-in and check-out processes, ensuring accuracy and efficiency.

• Provide guests with information about hotel services, local attractions, and transportation.

• Collaborate with departments to promptly fulfill guest requests.

• Support reservations management and room assignments, considering guest preferences.

• Handle guest inquiries and minor issues with empathy and problem-solving skills.

• Maintain a clean, organized, and inviting front desk and lobby area.

• Answer incoming calls professionally and direct them to appropriate departments.

• Assist with administrative tasks such as data entry, filing, and document management.

• Contribute to a high-quality guest experience by upholding hotel service standards.

• Adapt to various tasks and schedules as needed.

Requirements / Skills:

• Currently pursuing or recently completed a degree in Hospitality Management, Business Administration, or related field.

• Strong communication skills in English (written and spoken).

• Exceptional customer service orientation with a friendly and approachable demeanor.

• Basic computer skills; training on hotel management software provided.

• Keen attention to detail and ability to multitask in a fast-paced environment.

• Positive attitude and enthusiasm for the hospitality industry.

• Team player with the ability to collaborate across departments.

• Organizational skills and efficiency in handling multiple responsibilities.

• Cultural sensitivity and ability to interact with diverse guests.

• Flexibility to work various shifts, including weekends and holidays.

Additional Information / Benefits:

• Employee benefit card with discounted rates at Accor hotels worldwide.

• Learning programs through Accor Academies with the opportunity to earn qualifications.

• Professional development and career growth within Accor globally.

• Opportunity to contribute to local community initiatives through Corporate Social Responsibility programs.