Hilton is a world-renowned hospitality leader with a legacy of nearly a century in delivering outstanding guest experiences. With a portfolio spanning luxury resorts, extended-stay suites, and mid-scale hotels, Hilton continues to uphold its vision — “to fill the earth with the light and warmth of hospitality.”

Role Description:
Hilton is seeking a Reservations Intern for a six-month, full-time, on-site internship at DoubleTree by Hilton Dubai M Square Hotel & Residences. The intern will assist the reservations department by handling guest inquiries, managing bookings, and ensuring smooth communication with clients to maximize satisfaction and revenue.

Key Responsibilities:

• Manage telephone, email, and fax inquiries professionally and promptly.

• Handle booking requests, quotations, and confirmations with accuracy and attention to detail.

• Identify and respond to new sales opportunities to maximize occupancy and revenue.

• Maintain up-to-date knowledge of hotel facilities, room categories, and pricing.

• Monitor and resolve guest issues to ensure customer satisfaction.

• Process no-show and late cancellation charges appropriately.

• Support administrative tasks and maintain reservation records efficiently.

Qualifications & Skills:

• Strong organizational and administrative skills.

• Excellent communication and interpersonal abilities.

• Confident telephone manner and professional demeanor.

• Good IT proficiency; familiarity with hotel property management systems is a plus.

• Commitment to providing high-quality customer service.

• Bachelor’s degree or relevant qualification preferred.

• Previous hotel or reservation experience is an advantage.

Work Type: Full-time, On-site (6-Month Internship)
Brand: DoubleTree by Hilton Dubai M Square Hotel & Residences