Mercedes-Benz Middle East is inviting applications for an Internship in Customer Process Management at its Regional Logistics Center in Dubai. This exciting opportunity is ideal for motivated, detail-oriented individuals eager to gain hands-on experience in customer order processing, claims handling, and logistics coordination within a globally renowned automotive brand.

Key Responsibilities:

• Manage and follow up on customer orders and shipments for General Distributors (GD) across the Middle East.

• Coordinate with internal teams and external service providers to ensure timely processing and transportation.

• Handle complaint management and claim settlements efficiently.

• Prepare accurate invoices and export documentation.

• Monitor and manage customer backorders, escalating urgent cases where necessary.

• Maintain data accuracy in internal systems, including pricing, part creation, and order reprocessing.

• Support the development of reports related to backorder status and logistics flow.

Skills & Qualifications:

• Bachelor’s degree (or pursuing) in Business Administration or a related field.

• Strong command of Microsoft Office tools (Excel, PowerPoint, Word).

• Excellent communication skills in English; proficiency in Arabic or German is a plus.

• Highly organized, reliable, and motivated with strong attention to detail.

• Team-oriented mindset with a willingness to learn and take initiative.

• Interest in logistics, customer service, and operational process management.

Company Overview:

Mercedes-Benz Middle East, part of the iconic global automotive brand, continues to redefine innovation, quality, and performance across luxury mobility. The Regional Logistics Center in Dubai plays a vital role in supporting the company’s operations, ensuring that customers across the Middle East receive exceptional service and timely product delivery.