Autorun OJC, the exclusive distributor of OMODA and JAECOO in Dubai, is seeking a Service Advisor for their Aftersales team. This full-time, on-site role involves managing service bookings, coordinating repair orders, and ensuring exceptional customer service in line with global automotive brand standards.

Key Responsibilities

• Welcome customers and record service requests accurately in the CRM system.

• Explain repair and maintenance work in clear, non-technical language.

• Prepare and manage repair orders (ROs) with proper labor and warranty coding.

• Coordinate with workshop and parts teams to ensure timely completion of jobs.

• Keep customers updated on job progress, cost estimates, and delivery timelines.

• Ensure quality control and customer satisfaction prior to vehicle delivery.

• Support the Service Manager in achieving Aftersales KPIs including CSI, productivity, and revenue.

Qualifications & Requirements

Must-Have:

• Minimum 1 year experience as a Service Advisor in an authorized automotive dealership.

• Strong understanding of vehicle systems, service workflow, and warranty procedures.

• Familiarity with Dealer Management Systems (DMS) and CRM platforms.

• Excellent communication and customer-handling skills.

• Currently based in the UAE with valid work eligibility.

Preferred:

• Experience with Chinese or premium automotive brands.

• Fluency in English; Arabic as mother tongue is a must.