Amazon is hiring a Delivery Station Liaison (DSL) for its logistics operations in Dubai, exclusively for UAE Nationals. This customer-facing role is based at one of Amazon’s last-mile delivery stations, providing in-station, real-time support to ensure customers receive packages on time. The DSL acts as the key point of contact between customers and logistics teams, resolving delivery issues and improving the customer experience.

Key Responsibilities:

• Communicate directly with customers via telephone

• Resolve failed or potential failed deliveries in real-time

• Build trust by empathizing and reassuring customers

• Deep dive to identify delivery barriers and remove them

• Maintain accuracy and attention to detail in all cases

• Collaborate with internal workgroups and Delivery Service Partners (DSPs)

• Communicate with senior leadership to highlight delivery obstacles

• Use multiple tech platforms confidently under pressure

• Work full-time (40+ hours/week) in a dynamic logistics environment

• Operate in a station environment with varying noise levels (hearing protection provided)

Requirements:

• UAE National with family book

• High school diploma or equivalent

• Strong communication and interpersonal skills

• Ability to multitask in a fast-paced environment

• Proficiency in Windows OS, Microsoft Outlook, and web-based tools

• Upper-intermediate English fluency (written and spoken)

• Ability to prioritize tasks efficiently and independently

Preferred Qualifications:

• Experience in customer service, logistics, retail, or hospitality

• Prior stakeholder management or relationship-building experience

Why Join Amazon:

• Work in a customer-centric and innovative global company

• Be part of a diverse, inclusive, and supportive team

• Continuous learning and growth opportunities

• Make a tangible impact on customers’ experience

Application Information:
Company: Q-Express Documents Transport – G25
Job ID: A3051132
Apply directly on the Amazon careers portal.