Hilton, one of the world’s leading hospitality companies, is seeking a Part-Time Telephone Operator to join the prestigious Conrad Dubai team. This role is pivotal in ensuring a smooth and high-quality communication experience for guests and internal departments. As a Telephone Operator, you will act as the first point of contact for guest queries, internal communication, wake-up calls, and emergency assistance.

You’ll be required to use your knowledge of hotel services and the surrounding area to assist guests effectively, deliver outstanding customer service, and support hotel operations by ensuring prompt message and call handling.

Key Responsibilities:

• Handle guest calls and internal communications promptly and professionally

• Deliver messages accurately to both guests and management

• Schedule and ensure wake-up calls are made on time

• Use upselling techniques when appropriate to promote hotel services

• Respond quickly and effectively to emergency calls

• Maintain up-to-date knowledge of hotel facilities and local attractions

• Follow health and safety procedures, fire regulations, and hotel security protocols

• Support other departments as needed

Skills & Qualifications Required:

• Positive attitude and clear communication skills (especially over the phone)

• Commitment to delivering high levels of customer service

• Ability to work independently and within a team

• IT proficiency and ability to use communication systems efficiently

• Previous experience in a customer service role preferred

• Knowledge of hotel operations or previous experience in hospitality is a plus

Why Join Conrad Dubai – Hilton?

• Be part of a global hospitality leader known for innovation and excellence

• Work in a premium environment with a dynamic, multicultural team

• Access to world-class training and career development programs

• Flexible part-time schedule and potential for future advancement

• Enjoy unique Hilton team member benefits