Mediclinic Group, a leading private healthcare services provider in the UAE, is seeking an Emirati Patient Administrator to join their Dubai Mall branch. This full-time, on-site role is designed for individuals with a strong background in customer service and healthcare administration who are passionate about improving patient care experiences.

As a Patient Administrator, you will play a key role in managing patient appointments, insurance processes, billing, and delivering a high standard of customer service. If you’re an Emirati national ready to grow within a leading healthcare organization, this role offers both career development and purpose-driven work.

Key Responsibilities:

• Manage patient appointment scheduling and registration efficiently and professionally.

• Handle medical insurance-related tasks, ensuring accuracy and adherence to internal processes.

• Perform billing and cash-up procedures in a timely and compliant manner.

• Consistently deliver excellent patient service to enhance overall satisfaction.

• Maintain a comprehensive understanding of hospital information systems and emergency codes.

• Assist patients with queries and act as a point of coordination between departments when needed.

Qualifications:

• Education:

  • Essential: Completed secondary school education (Grade 12)

  • Desired: Diploma or Bachelor’s Degree in Medical Sciences, Finance, Accounting, or a related field

• Experience:

  • Essential: 2–3 years in a customer service role (preferably within the healthcare sector)

  • Desired: Experience in a contact center or hospital environment

Skills Required:

• Strong computer literacy and familiarity with MS Office

• Knowledge of hospital information systems and CRM platforms

• Understanding of medical insurance terminology and processes

• Fluency in medical terminology and basic procedures

• Accurate billing and scheduling abilities

• Good numerical literacy and communication skills

Workplace: Mediclinic Dubai Mall, Dubai, UAE

Emiratization Notice:
This position is open to all applicants, but preference will be given to Emirati candidates in line with the UAE Emiratization Program.