Jumeirah is a global luxury hospitality brand and a member of Dubai Holding, managing over 30 iconic properties across the Middle East, Africa, Europe, and Asia. From the world-renowned Burj Al Arab to exquisite destinations like Jumeirah Capri Palace and Jumeirah Olhahali Island, the brand is synonymous with world-class service, innovation, and distinctive guest experiences.

Jumeirah Marsa Al Arab is Dubai’s new ultra-luxury landmark, featuring 387 hotel rooms and suites, 82 high-end residences, a 82-berth superyacht marina, and global dining destinations. Designed by architect Shaun Killa, the property offers redefined wellness experiences, stunning oceanfront views, and exclusive lifestyle amenities.

Job Overview

We are looking for a motivated and customer-focused Team Leader – Front Office to join our prestigious Jumeirah Marsa Al Arab Residences. The ideal candidate will be responsible for leading a dynamic front office team and ensuring the highest standard of guest service at all times.

Key Responsibilities

• Oversee daily operations of the front office team to ensure a seamless guest experience.

• Inspire, mentor, and guide team members to meet service and performance goals.

• Develop and monitor action plans to meet departmental objectives.

• Ensure guests and residents are welcomed and served professionally, courteously, and discreetly.

• Maintain a positive, respectful, and culturally aware team environment.

• Lead by example in demonstrating integrity, empathy, and excellence in service delivery.

Qualifications & Experience

• Up to 2 years of experience in a similar role, preferably in luxury or international hospitality.

• Prior experience in multicultural environments with sensitivity to cultural diversity.

• Strong communication and leadership skills.

• Ability to manage, motivate, and coordinate a team effectively.

• A passion for luxury hospitality and guest satisfaction.

Benefits

• Attractive, tax-free salary paid in AED.

• Generous food & beverage discounts and reduced hotel rates across Jumeirah properties worldwide.

• Health care package, including dental coverage and life insurance.

• Performance-based incentives and growth opportunities.

• Paid leave and travel benefits, enhancing work-life balance.