Job Title:
Aftersales Service Coordinator 

Job Description:
Join a global leader in service and aftersales as an Aftersales Service Coordinator in Dubai. This full-time role involves coordinating service requests, supporting spares and admin teams, and ensuring customer satisfaction in the Middle East region. Ideal for candidates with experience in technical support, logistics, or aftersales customer service.

Job No: 495072
Work Type: Full Time
Location: Dubai
Category: Service, Aftersales

Main Purpose of the Role:
To provide coordination and support for service, technical, spares, and administrative operations within the ME aftersales department, ensuring seamless service delivery to customers across assigned regions or sectors.

Primary Responsibilities:

• Own the full lifecycle of customer requests — from need identification to resolution — with cross-departmental coordination.

• Generate quotations and process service orders using the LN system.

• Maintain service tickets through Zendesk, adhering to SLAs.

• Plan and organize service visits, ensuring spares availability and effective communication with engineers and clients.

• Manage post-service follow-up: spare part orders, visit reports, invoicing, and internal hours tracking.

• Handle product repairs and warranty issues, coordinating with external parties like Woodgate.

• Respond to phone calls and emails professionally and promptly.

• Issue credit notes for spare part returns.

• Serve as backup for Admin, Spares Coordinator, and Service Desk Engineer as needed.

• Coordinate with global teams (UK, Japan) for spares logistics.

• Extract technical data from Ishida systems to support engineers and customer queries.

Required Skills and Experience:

• Proven experience in a similar aftersales or customer service coordination role.

• Strong organizational and planning skills with keen attention to detail.

• Proficiency in IT tools and the ability to quickly adapt to new systems.

• Excellent verbal and written communication abilities.

• Skilled in multitasking and managing priorities under pressure.

• Positive attitude, proactive mindset, and strong work ethic.

• Team player with a high level of integrity and accountability.

• Experience working in B2B or technical support settings is highly preferred.