IBIS, part of the Accor Group, is hiring a Guest Service Agent in Dubai. This full-time, on-site role is ideal for customer-focused individuals who excel at delivering memorable guest experiences from check-in to check-out.

Key Responsibilities:

• Greet guests warmly and handle check-in/check-out processes

• Respond to guest requests and inquiries professionally and promptly

• Ensure all guest accounts are settled accurately and efficiently

• Promote hotel services and amenities through up-selling

• Take initiative to provide personalized guest experiences

• Maintain knowledge of hotel facilities and local attractions

• Handle guest concerns or complaints with care and escalate when necessary

• Operate front office systems, preferably Opera

Required Skills & Qualifications:

• Service-focused personality with strong interpersonal skills

• Prior experience with Opera or similar hotel management systems preferred

• Fluency in English; knowledge of additional languages is an advantage

• Excellent communication and problem-solving abilities

• Ability to work well within a diverse and dynamic team

• Strong organizational skills and attention to detail

About the Company:
IBIS is part of the globally renowned Accor Group, a leader in hospitality. Known for innovation and inclusivity, Accor offers opportunities for growth and learning in a supportive and vibrant work environment. Join a global team that values authenticity, diversity, and hospitality excellence.