Job Title: Customer Service Executive

Job Description:
We are seeking a Customer Service Executive to provide exceptional client interaction and support, ensuring their queries and requirements are addressed with professionalism and efficiency. The role involves utilizing CRM software, staying updated on company offerings, and ensuring customer satisfaction throughout the process.

Key Responsibilities:

• Assess client requirements and offer tailored solutions through effective communication.

• Provide customers with accurate information about the company’s ongoing projects, products, and services using relevant tools and software.

• Resolve client doubts and queries by offering accurate and timely information within established deadlines.

• Prepare concise reports on client interactions to aid in swift decision-making.

• Stay updated on new regulations, product launches, and services by maintaining regular communication with management.

• Identify and address challenges in ongoing projects to ensure timely and quality delivery.

Skills Required:

• Previous experience in customer service or as a customer service representative.

• Proficient in using customer relationship management (CRM) software to enhance service quality.

• Strong phone etiquette and a friendly, professional tone when interacting with clients.

• Excellent presentation and communication skills to convey information clearly.

• Strong organizational skills with the ability to prioritize tasks and meet deadlines.

• Excellent computer proficiency and data entry skills.