Job Title: Customer Service Representative

Job Description:
We are looking for a dedicated and enthusiastic Customer Service Representative to handle inbound and outbound calls with professionalism and empathy. The ideal candidate will be responsible for identifying customer needs, providing accurate product information, and ensuring exceptional service to enhance customer satisfaction and loyalty. This role requires multitasking capabilities, strong communication skills, and a solution-oriented approach.

Key Responsibilities:

• Manage all incoming and outgoing calls promptly and courteously

• Understand customer needs clearly and provide accurate, concise solutions

• Explain product features, specifications, and benefits to convert inquiries into purchases

• Build strong, lasting relationships with customers by going the extra mile

• Maintain detailed records of all customer interactions in the call center database

• Reduce wait times and ensure each customer has a pleasant and efficient calling experience

Skills & Qualifications:

• Proven experience as a call center agent or similar customer-facing role

• Strong verbal communication and interpersonal skills

• Ability to multitask efficiently while maintaining call quality

• Proficiency in basic computer operations and CRM tools

• Excellent negotiation skills and product explanation ability

• Adaptability, a positive attitude, and a willingness to innovate and improve

Preferred Candidate:

• Must be currently residing in the United Arab Emirates