Sharaf DG, one of the UAE’s leading retail and distribution groups, is looking for a dynamic and goal-driven Team Leader to manage sales operations at its telecom kiosks. This position is ideal for a proactive professional with a strong background in telecom or retail sales, who is ready to lead a team, drive performance, and deliver exceptional customer service. The Team Leader will be responsible for the day-to-day functioning of the kiosk, achieving sales targets, managing inventory, and ensuring compliance with telecom regulations.

Key Responsibilities:

Team Management & Leadership:

• Lead and manage a team of sales executives at the kiosk.

• Provide training and mentorship to enhance product knowledge and sales techniques.

• Monitor and evaluate performance, providing regular coaching and constructive feedback.

• Motivate the team to exceed sales targets and maintain high morale.

Sales & Business Development:

• Drive sales of telecom products including SIM cards, mobile and internet plans, and accessories.

• Execute strategies to increase footfall and conversion rates.

• Identify cross-selling and upselling opportunities.

• Ensure all sales activities are aligned with company KPIs.

Customer Service & Relationship Management:

• Deliver exceptional customer service and resolve inquiries and complaints efficiently.

• Enhance the brand’s image through customer interaction.

• Handle and resolve escalated customer concerns promptly.

Operations & Compliance:

• Oversee daily kiosk operations including POS transactions and inventory control.

• Ensure compliance with company policies and telecom regulations.

• Maintain accurate sales and customer records.

Reporting & Coordination:

• Generate and analyze daily and weekly sales reports.

• Coordinate with internal departments such as marketing, logistics, and operations.

• Stay up-to-date with the latest telecom products and industry trends.

Qualifications & Skills:

Education & Experience:

• Bachelor’s degree in Business, Sales, Marketing, or a related field (preferred).

• Minimum 3 years of sales experience in telecom or retail; at least 1 year in a leadership role.

• Proven ability to meet or exceed sales quotas and lead a high-performing team.

Key Competencies:

• Excellent leadership and team-building abilities.

• Strong sales, negotiation, and communication skills.

• Customer-focused with a proactive problem-solving approach.

• Resilient and adaptable in a fast-paced retail setting.

• Proficiency in CRM tools and POS systems.

Other Requirements:

• Willingness to work in kiosk-based retail environments.

• Flexibility to work shifts, weekends, and public holidays.

• Valid driver’s license is an advantage for candidates involved in outdoor sales.

Preferred Additional Skills:

• Experience in B2B sales and selling GSM connections (Postpaid, Fiber, and Business On).

• Strong interpersonal and relationship management abilities.

• Goal-oriented with the ability to work independently.