Alaan is seeking an Operations Manager – Accounting to be the expert for all customer-facing accounting-related issues and queries. In this role, you’ll collaborate with cross-functional teams to optimize accounting systems, troubleshoot issues, and enhance internal tools. You will work closely with customers to educate them on accounting best practices and help streamline processes for greater operational efficiency.

Responsibilities:

• Customer Support & Troubleshooting:

  • Assist customers with the setup, troubleshooting, and optimization of accounting systems.

  • Educate customers on reconciliation, chart of accounts mapping, journal entries, and financial reporting workflows.

  • Empower the customer support team with resources to handle basic accounting issues.

• Process Improvement & Tool Development:

  • Build tools, playbooks, and processes to improve support for accounting-related queries.

  • Act as an escalation point for complex accounting issues.

  • Collaborate with product and engineering teams to enhance accounting features and ensure they meet customer needs and real-world standards.

• Collaboration & Advocacy:

  • Work closely with engineering to debug technical issues related to accounting logic, data accuracy, or synchronization.

  • Advocate for improvements in the accounting-related user experience based on customer feedback.

Skills Required:

• 3–6 years of experience in operations or accounting at a fintech, SaaS, or financial services company.

• Proficiency with accounting systems such as Xero, QuickBooks, Microsoft Dynamics, Oracle Netsuite, Zoho Books, or Odoo.

• Strong problem-solving skills and experience working with technical teams and APIs.

• Owner mentality with a hands-on approach to various operational tasks.

• Excellent communication, interpersonal skills, and time management abilities.

• Proven ability to work independently and make autonomous decisions.

Why Join Alaan?

• Ownership & Flexibility: Contribute to building a leading fintech brand and benefit from a role with significant ownership and accountability.

• Work-Life Balance: Enjoy a flexible hybrid culture and ample work-life balance.

• Perks & Benefits: Competitive salary, equity, travel allowances, gym memberships, and more.