Seedtag is seeking a Client Success Manager to join their team in Dubai. As part of the leading company in contextual advertising, you will play a crucial role in shaping the future of advertising globally. You will collaborate with clients to develop strategies for improving campaign performance, upsell products, and maintain high customer satisfaction.

Responsibilities:

• Design strategies to provide “Next Best Action” for clients, enhancing campaign performance through upselling and new targeting techniques.

• Execute client campaigns within agreed timelines and budgets, in collaboration with the Ad Operations team.

• Respond to client inquiries and coordinate internal responses on time.

• Track pod retention rates and campaign success metrics, aiming for over 90% KPI attainment.

• Achieve Quarterly Incremental Revenue Goals for key accounts.

• Provide clients with regular performance reports, offering additional insights based on their preferences.

• Regularly monitor and adjust campaign performance in collaboration with the Ad Operations team.

• Escalate unresolved issues to senior management or AdOps as needed, while providing summaries and attempted solutions.

• Organize and lead regular team meetings to discuss client accounts, share updates, and collaborate on strategies.

• Utilize internal tools like Salesforce, Slack, and Jira for effective communication and task management.

• Maintain a high customer satisfaction score.

Skills Required:

• 3+ years of experience in media, advertising, or technology, particularly in sales, marketing, or support roles.

• Understanding of key consumer trends in digital advertising, privacy, and programmatic media.

• Experience with direct-sold or programmatic advertising campaigns.

• Basic knowledge of DSP and SSP platforms (e.g., DV360, The Trade Desk, LiveRamp).

• Proficiency in Excel and experience analyzing data to generate insights.

• Strong relationship-building and communication skills.

• Proven track record of client retention and growth.

• Proficiency in English, with excellent verbal and written communication.

• Strong organizational and analytical abilities to resolve problems efficiently.

Why Join Seedtag?

• Growth & Opportunity: Join a rapidly expanding company with vast career development prospects.

• Flexibility: Work in a hybrid mode, with the flexibility to work from home, the office, or even the beach.

• Learning & Development: Access to online courses and language classes (English or Spanish).

• Inclusive Culture: Enjoy a supportive work environment where personal growth is valued.

• Fun & Connection: Participate in team activities and company offsites.

Ready to grow with Seedtag? Send us your CV and be part of the exciting journey!