A leading organization in Abu Dhabi is seeking an experienced Catering Retail Manager to oversee day-to-day retail operations with a strong focus on enhancing sales, service quality, and operational efficiency. This full-time, on-site role demands extensive experience in the F&B retail sector, particularly in managing events, catering, and retail outlets at high-traffic venues such as airports, lounges, malls, or exhibition centers.

Key Responsibilities:

• Lead and manage the team of Event Managers to ensure top-notch execution of retail event operations.

• Supervise all retail activities at the venue, ensuring timeliness, budget adherence, and quality.

• Review catering plans to align with client needs and event objectives.

• Assess and recommend staffing plans for each event to the Head of Operations.

• Collaborate with the Sales Team and Event Planners to fulfill all event-related requirements.

• Manage full event lifecycles – from setup to breakdown.

• Maintain exceptional service standards and ensure customer satisfaction.

• Ensure full compliance with Health, Safety, and Environment (HSE) regulations.

• Enforce internal policies and operational procedures.

• Foster strong relationships with clients and external stakeholders to support business growth.

• Plan workforce schedules and leaves for the Event Managers team.

• Oversee the upkeep and readiness of catering equipment (CCG and others).

• Assist the Head of Operations in implementing strategic goals.

• Design and monitor staff training programs and competence development matrices.

Requirements:

• Minimum 15 years of experience, including at least 5 years in a managerial/supervisory F&B retail role.

• Strong international exposure in airports, lounges, malls, or large event venues.

• Proven ability to manage both permanent and temporary food & beverage retail outlets.

• Exceptional team leadership, organizational, and communication skills.

Education:

• Bachelor’s degree in Business Administration or a related field (MBA preferred).