Job Title: Digital & E-Commerce Intern 

Job Description:

Join the prestigious Louis Vuitton team in the Middle East as a Digital & E-Commerce Intern and immerse yourself in a fast-paced, innovative environment. You will have the chance to enhance your digital marketing and e-commerce skills while contributing to the success of one of the world’s leading luxury brands.

As a Digital & E-Commerce Intern, you will play an essential role in supporting our E-Commerce & Digital Marketing team, learning from experts and gaining hands-on experience across various digital initiatives.

Key Responsibilities:

1. Website & CRM:

   • Translate website content into Arabic for a seamless customer experience.

   • Assist in the management of product grids and visual merchandising strategies.

   • Optimize internal search functionalities to improve user experience.

   • Help create and design engaging email layouts for targeted campaigns.

2. Back Office Operations:

   • Order Management: Oversee order flow, tracking deliveries, returns, and refunds. Ensure smooth coordination between warehouse and e-commerce teams.

   • Stock & Sourcing: Monitor inventory allocation to the warehouse and follow up on back orders or delayed items.

   • Fraud & Finance Support: Support manual order screenings, fraud alert resolutions, chargeback investigations, and assist with basic accounting functions such as bank transfers and refunds.

   • Client & Tech Support: Provide excellent customer support, resolve client queries, and collaborate with the IS/IT teams to troubleshoot system issues.

3. Testing & UATs (User Acceptance Testing):

   • Assist with coordinating test cases and conducting test orders in pre-production and production environments.

   • Collaborate with the EMEA team, attend follow-up calls, and report any technical issues or bugs.

4. Special Projects & Initiatives:

   • Ensure new Louis Vuitton launches are updated on department store and mall platforms.

   • Conduct market research and competitor benchmarking to inform strategy.

   • Assist in the coordination of creative layouts for seasonal campaigns in collaboration with the CSC team.

Profile:

• Required Skills:

  • Strong soft skills, including enthusiasm, task ownership, and a focus on execution.

  • A digitally savvy mindset with a quick ability to learn and adapt.

  • A proactive and curious attitude, eager to contribute and innovate.

  • Currently enrolled in a Bachelor’s Degree in CRM/Digital Marketing, Business Management, or a related field.

  • Proficiency in Arabic is essential.