Job Title: Customer Support Executive 

Job Description:

We are looking for a dynamic and customer-focused Customer Support Executive to join our team in the United Arab Emirates. This role is ideal for someone passionate about solving problems, enhancing customer satisfaction, and contributing to the growth of a fast-paced organization.

As a key point of contact for clients, you will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience using the latest tools and support techniques.

Key Responsibilities:

• Engage with customers to understand their needs and deliver prompt, effective solutions.

• Provide clear and complete information using the appropriate tools and communication methods.

• Address project-related concerns and deliver actionable suggestions within defined deadlines.

• Maintain detailed and organized records of customer interactions to aid internal decision-making.

• Stay updated on product and policy changes by working closely with the management team.

• Coordinate with the technical department to troubleshoot and resolve product or service-related problems.

Required Skills:

• Strong problem-solving abilities with a customer-first mindset.

• Hands-on experience with CRM platforms and digital service tools.

• Excellent verbal communication skills with a friendly, professional phone manner.

• Confident presentation skills to convey key information effectively.

• Strong time management and multitasking capabilities.

• Proficiency with modern computer software and online platforms.

Preferred Candidate:

• Current residence in the United Arab Emirates.