Emirates is seeking exceptional individuals for customer service roles within their operations. These roles include both customer-facing positions such as Airport Services Agent and marhaba Services Agent, and back-office roles such as Contact Centre Service Agent. As part of this dynamic team, you will receive extensive training and have the opportunity to impact the lives of travelers globally.

Key Responsibilities:

• Customer-facing Roles:

  • Provide top-notch service to passengers during check-in, boarding, and baggage handling.

  • Assist VIPs, clients, and passengers with special needs, ensuring a seamless travel experience.

• Back-office Role (Contact Centre Services Agent):

  • Respond to customer inquiries through digital communication channels (chat, social media, and voice support).

  • Provide accurate information and ensure customers feel valued and supported throughout their journey.

Qualifications:

• Fluency in English (additional languages a plus).

• A levels/High School certificate.

• Excellent interpersonal and customer service skills.

• Willingness to work in a shift environment and wear a uniform (for front-line roles).

• Proficiency in Microsoft Word, Excel, and email.

• For back-office roles, proficiency in additional languages like Arabic, French, Mandarin, etc. is required.

Benefits:

• Attractive tax-free salary paid in Dirhams.

• Travel benefits and other employee perks.

• The opportunity to work in a multicultural, dynamic environment in Dubai.