Job Title: Client Services Coordinator

Job Description:

Are you passionate about travel and ready to turn dream vacations into reality? Marriott Vacations Worldwide, a global leader in vacation ownership, is looking for a Client Services Coordinator to join our dynamic team. This role is ideal for someone who thrives on delivering exceptional customer service and creating memorable guest experiences.

As a Client Services Coordinator, you’ll be the first point of contact for guests and clients—handling inquiries, managing reservations, and ensuring a smooth and delightful experience from start to finish. If you’re organized, professional, and customer-focused, we want to hear from you!

Key Responsibilities:

• Serve as the main point of contact for guests via phone and email, responding to inquiries and service requests.

• Accurately enter and retrieve information from computer databases and point-of-sale systems.

• Prepare professional documents including memos, emails, and letters using Microsoft Office.

• Operate standard office equipment and transmit documents via mail, fax, or email.

• Maintain accurate records and update files and reservations as needed.

• Ensure guest satisfaction by adhering to company service standards and offering genuine hospitality.

• Work collaboratively with other departments to support guest needs and internal communication.

• Maintain a clean, presentable appearance and uphold Marriott’s professional standards.

• Perform light physical duties (e.g., lifting items under 10 lbs) and assist as needed by supervisors.

Skills & Qualifications:

Analytical & Technical Skills:

• Strong computer skills with proficiency in Microsoft Office

• Fast and accurate typing

• Decision-making and quick learning capabilities

Interpersonal & Communication Skills:

• Excellent customer service and telephone etiquette

• Fluent in English and Arabic (preferred)

• Strong listening, reading, and writing abilities

Personal Attributes:

• Professional, positive demeanor with integrity

• Dependable and adaptable under pressure

• Ability to manage time and tasks effectively

Organizational & Administrative Skills:

• Detail-oriented with the ability to multitask

• Skilled in planning, organizing, and maintaining accurate records