Ricoh Colombia is hiring a Site Manager for its operations in Dubai. This full-time, on-site role involves overseeing the day-to-day functions of a small to medium-sized site while managing a dedicated team. The Site Manager will be responsible for delivering services such as Copy, Courier, Managed Print, Hospitality, Imaging, and Mail, ensuring operational excellence and customer satisfaction. Ideal candidates will bring a blend of technical expertise, leadership skills, and customer service experience.

Key Responsibilities:

• Manage daily operations and lead a small team across various contracted services

• Foster a positive work culture, prioritize competing tasks, and communicate team objectives

• Maintain compliance with Service Level Agreements (SLAs) and operational audit standards

• Monitor and improve productivity using Ricoh Service Excellence tools

• Ensure customer satisfaction by gathering feedback and resolving issues promptly

• Support staffing needs by aligning team capabilities with workflow and production goals

• Mentor, coach, and conduct performance evaluations for team members

• Coordinate with internal departments (e.g., sales) to address pricing, order, and invoicing issues

• Prepare site-specific reports, customer presentations, and reviews as needed

• Identify service delivery gaps and update process documentation accordingly

Job Requirements:

• High school diploma or GED required

• 3–5 years of relevant B2B or technical work experience

• At least 2 years of managerial experience strongly preferred

• 3–5 years of customer-facing experience

• Solid understanding of workplace technology and systems

• Proficiency in Off 360 or equivalent software

• Strong problem-solving, strategic thinking, and communication skills

• Ability to lead and motivate a team effectively

Work Environment & Physical Demands:

• Office-based role with occasional physical activity (e.g., lifting up to 50 lbs, standing, walking)

• Requires use of basic tools and computer systems

• Regular interaction with clients and internal stakeholders

About the Company:
Ricoh Colombia, part of the global Ricoh Group, is a leader in digital services and workplace solutions. The company empowers organizations through document management, print solutions, and technology services. With a strong commitment to innovation and client satisfaction, Ricoh drives productivity and performance across industries.